experience & flow
Identify people, places and tasks. Use multiple, concurrently running timers and flag notes to capture complicated processes. Combine qualitative and quantitative impressions to create a complete blueprint of user experience and flow.
Improve Staff Experience and Enhance Joy at Work
Engage staff in the co-design of better experiences. Give employees a voice. Leverage their knowledge and expertise in improvement efforts.
Understand and manage costs
Shadowing is the low cost, high impact way to identify the true cost of any experience or process. Assign dollar values to people, places and tasks to allocate funds efficiently and eliminate unnecessary spending.
Identify Areas for Improvement
Tag and categorize timers and notes to highlight areas for improvement. Export flagged and categorized items to build teams and best practice roadmaps.