Course Outline and Objectives
Over the course of this 12-week program, participants will be trained in clinically proven co-design methodologies and tools. Attendees will leave with the ability to improve and hardwire a culture that supports and measures person-centered care practices and workforce wellbeing.
Application of co-design tools and coaching opportunities will be encouraged through person-centered partnerships with hospital-based and community partners. At the conclusion, attendees will be presented with a Co-Design Champion certificate.
discount pricing is given to partners and teams.
at the conclusion of the 12-week training course, attendees will have completed the following objectives:
- Apply evidence-based and clinically-driven patient improvement tools aimed to engage all stakeholders from the boardroom to the exam room.
- Develop specific expertise in performing and applying patient shadowing and coaching as tools to measure the impact of person-centered tests of change on workforce wellbeing and culture.
- Capture soft data through What Matters surveys, perception mapping, motivational interviewing, and empathy building. Shadow to blueprint processes and gather real-time feedback.
- Document and report 360° views of patient journeys objectively to understand the true current state, identify gaps (silos) in care, and generate human-centric ideas to solve them by involving all stakeholders.
- Learn how to co-create, write, and enact (through small tests of change) an ideal care experience with patients and clinical teams’ voices equally represented.
Read case studies and learn from current champions on how co-design tools can transform patient experiences and workforce wellbeing worldwide.