Angela DeVanney

Co-Founder

Angela DeVanney is a founding member of goShadow.She first developed her process improvement skills in 2006 as a project manager at the Institute for Healthcare Improvement in Cambridge, Mass., where she provided training, consultation and technical knowledge to hospitals and organizations throughout the world. Through her extensive work with front-line staff and hospital administrators, Angela identified the need for a tool to collect, aggregate and analyze grass-roots-level data real-time for process and experience mapping and improvement.  Upon moving back to her hometown, Pittsburgh, in 2012, Angela became the Operations Director of the Bone and Joint Center (BJC) at UPMC-Magee Hospital, which is the second largest orthopedic center in Western Pennsylvania.  There, Angela worked with Tony DiGioia, MD to prototype goShadow to document patient and staff experiences and to determine the true cost of a 90-day total joint replacement care bundle.  goShadow is now used worldwide as an end-user engagement, experiential redesign, process mapping, and improvement tool. Angela is faculty for the Institute for Healthcare Improvement and uses goShadow to document and scale hard data and insights around ideal clinical pathways and approaches that place the patient and other end-users are the center of process improvement, design, and action-oriented data collection.

Angela has been a team leader for Operation Walk Pittsburgh since 2008, leading the team from around the United States to Cuba, Panama, Honduras, and Guatemala to help hundreds of patients who do not have the means or access to receive specialty care to receive joint replacements at no cost.  Her proudest accomplishment to date is the four-year-old daughter that she and her husband Mike share.  As a mom, empowering her daughter and other women with whom she works, serves as a daily mission. Whether educating clinicians about the power of shadowing and seeing care through all stakeholders’ eyes, or coordinating a team of nearly 100 people to provide surgical care to over 50 patients in just a few days, helping organizations to humanize and accelerate their process improvement journey is what Angela aims to do.  Envisioning, enacting, and scaling ideal experiences for all stakeholders through data-driven analysis is what continues to drive Angela and her team at goShadow.  

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Become a Co-Design Champion

Course Outline and Objectives

Over the course of this 12-week program, participants will be trained in clinically proven co-design methodologies and tools. Attendees will leave with the ability to improve and hardwire a culture that supports and measures person-centered care practices and workforce wellbeing.

Application of co-design tools and coaching opportunities will be encouraged through person-centered partnerships with hospital-based and community partners. At the conclusion, attendees will be presented with a Co-Design Champion certificate.

Tell Me More About Pricing and Becoming a Co-Design Champion

discount pricing is given to partners and teams.

at the conclusion of the 12-week training course, attendees will have completed the following objectives:

  • Apply evidence-based and clinically-driven patient improvement tools aimed to engage all stakeholders from the boardroom to the exam room.
  • Develop specific expertise in performing and applying patient shadowing and coaching as tools to measure the impact of person-centered tests of change on workforce wellbeing and culture.
  • Capture soft data through What Matters surveys, perception mapping, motivational interviewing, and empathy building. Shadow to blueprint processes and gather real-time feedback.
  • Document and report 360° views of patient journeys objectively to understand the true current state, identify gaps (silos) in care, and generate human-centric ideas to solve them by involving all stakeholders.
  • Learn how to co-create, write, and enact (through small tests of change) an ideal care experience with patients and clinical teams’ voices equally represented.

Additional Resources

Read case studies and learn from current champions on how co-design tools can transform patient experiences and workforce wellbeing worldwide.

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