Experience & Flow
Identify people, places and tasks.
Use multiple, concurrently running timers and flag notes to capture complicated processes.
Combine qualitative and quantitative impressions to create a complete blueprint of user experience and flow.
Improve Staff Experience & Cultivate Joy at Work
Give employees a voice.
Engage staff in the co-design of better experiences. Leverage their knowledge and expertise in improvement efforts.
Understand & Manage Costs
Shadowing is the low-cost, high-impact way to identify the true cost of any experience or process. Assign dollar values to people, places and tasks to allocate funds efficiently and eliminate unnecessary spending.
Identify Areas for Improvement
Tag and categorize timers and notes to highlight areas for improvement. Export flagged and categorized items to build teams and best practice roadmaps.
Leverage Smart Data with One Touch Reporting
Quickly aggregate shadowing data to accelerate and scale improvement efforts. Eliminate silos and build coordinated teams by sharing findings, data and comprehensive reports.