Shadowing Toolkit

Take a step back and walk in your patient’s shoes. Discover (and break down) silos in care to improve patient experience, outcomes, and operational efficiency.

Toolkit + Exercises

Shadowing Postcard

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Perception Mapping

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Paper Shadowing

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Featured Tools

What Matters to You?

Have a Finger on the Pulse of What Matters

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WHAT MATTERS TO YOU (ONE PAGER)

Have a Finger on the Pulse of What Matters

SURVEY

Have a Finger on the Pulse of What Matters.
.

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Shadowing Postcard

Shadowing in Progress Postcard for Patients and Staff

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FAQs

Frequently Asked Questions about Shadowing and goShadow

establishing a
guiding council

Creating a Guiding Council
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.

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Perception mapping

Perception Mapping Exercise

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Do well, do better

Do Well, Do Better Assessment
.

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Paper shadowing

Paper Shadowing Template

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Case studies

Understand how other organizations have operationalized and incorporated shadowing into their improvement efforts.

Train the Trainer

Application of Shadowing to Transform Office Practice Flow and Reduce Patient Wait Times

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Patient Education and Pre-Surgical Optimization

Creating a Value-Driven Staff and Patient-Centered Experience

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Identify Waste + Delay

Shadowing to Reveal Root Causes of Waste, Reduce Operating Room Delays, and Map Patient Experience

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Quick Start Videos

Shadowing + What matters to you?

How To: Use goShadow App

Our other toolkits

What Matters? TOolkit

Learn More

Co-Design Toolkit

Learn More