What Matters? Toolkit

Featured Tools

What Matters to You?

Have a Finger on the Pulse of What Matters

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WHAT MATTERS TO YOU (ONE PAGER)

Have a Finger on the Pulse of What Matters

SURVEY

Have a Finger on the Pulse of What Matters.
.

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Shadowing Postcard

Shadowing in Progress Postcard for Patients and Staff

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FAQs

Frequently Asked Questions about Shadowing and goShadow

establishing a
guiding council

Creating a Guiding Council
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.

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Perception mapping

Perception Mapping Exercise

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Do well, do better

Do Well, Do Better Assessment
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Paper shadowing

Paper Shadowing Template

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Patient

covid-19 Patient Survey

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General Patient Survey

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Employee

COVID-19 Staff Survey

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General Staff Survey

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Other tools to help you get started:

What Matters Information One Pager

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Guide to Asking What Matters

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What Matters Postcard

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Case studies

"What Matters to You" is an international framework implemented by organizations and people across the globe. Learn how our partners have incorporated this framework into their work by reading below.

Ask WM to Improve Outcomes

Engage with pre and post surgical patients to identify what matters most in their experience and opportunities to improve.

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COVID-19 + Employee Engagement

Understand how one surgical unit increased engagement by 21% in 3 months in the middle of a pandemic.

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Harness Employee Feedback

Ensure employees are heard and provided the resources they need to succeed during COVID-19.

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Quickstart Videos

Getting started: Shadowing + What matters

Easy steps to creating a what matters survey

Origins of WMTY

Our other toolkits

shadowing Toolkit

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Co-design Toolkit

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