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6 ways medical technology has changed hospitals and patients’ care experiences

Posted on August 7, 2018

Use of electronic health records (EHRs) are increasingly prevalent in U.S. hospitals. Naturally, this shift toward paperless medical record-keeping has changed the way medical professionals interact with medical data, their patients and each other. But have these changes truly made the standard of care and patient experience better? READ MORE


Shadowing and goShadow: Tools to Discover and Co-design Ideal Care Experiences

Posted on July 26, 2018

Adding more funding and/or staff does not always improve patient experience. This audit focuses on the benefits of shadowing and an innovative "goShadow" app that provides accurate, quantitative feedback on the patients' care experiences. READ MORE


Shadowing: Recharge your process improvement strategy

Posted on August 9, 2016

A middle-aged woman sits propped up in a bed at the ICU. While her head was bandaged and her neck was sore, more than anything else she needed desperately to know how her daughter was doing. They had been in a car accident earlier in the day. The paramedics were friendly, but they’d taken her daughter to another hospital. It had been hours, and she had no idea where her daughter was or how bad her injuries were. READ MORE


Key Details in Planning Your Shadowing Experience

Posted on August 9, 2016

Shadowing experiences are all tied directly back to the patient and family journey. Each step in the journey from the parking lot to the discharge process should be considered in advance to plan your shadow experience.

When you are setting up your Care Experience on the goShadow® platform, it’s important to have an idea as to why you are Shadowing and what your goals for the experience are before you begin. Most commonly, you will work through these three key steps while setting up the Care Experience. READ MORE


Wondering where to find a shadower?

Posted on August 9, 2016

Hint: You don’t have to look very hard

There are numerous types of techniques and tools that can be used for process improvement.

The most unique facet about using shadowing for process improvement is the word experience. Anyone has the ability to observe an experience, where you must obtain certificates and go through numerous hours of tedious training to become familiar with other process improvement techniques. These certifications end up costing sizeable amount of money to any sized organization. READ MORE


How to determine an opportunity for improvement while shadowing?

Posted on July 25, 2016

Learn how to identify the key moments in Care Experiences
that will lead to your best process improvement.

You’re side by side with the patient in the first exam room with her immediate family standing across from you. As the patient is whisked away by the radiologist, everyone is anxious and rapidly asking questions to the nurse before the surgeon arrives. You notice the stressful twitches and pacing back and forth by the family members as you continue to shadow and observe the Care Experience. Among the increasing list of observations, you are also charged with flagging which of those are the most ripe for improving the experience for this patient. READ MORE